Careers
Technical Support Representative
Position Description
Employees will have a high-level of daily interaction with our customers as we roll-out wireless solutions to major hotels, cafes, restaurants, etc. Employees will have opportunities to assist with many aspects of our business such as mastering specific hardware, supporting installations, and providing post-installation service and support.The ideal candidate will be highly energetic and interested in working in a small company with lots of responsibilities and opportunities to learn. In addition, employees must be willing to work flexible hours to accommodate our all our clients across the US.
Responsibilities
- Gaining an in-depth, working knowledge of an array of wireless hardware.
- Configuring and supporting the process for wireless connectivity, network addressing, infrastructure design, session management, VPN connectivity, RADIUS authentication as well as general troubleshooting for multiple computer platforms.
- End user support including login assistance, wireless device support (wireless PDAs, iPhones, etc), computer troubleshooting, issue resolution and general wireless session problem solving.
- Can quickly understand current operations, processes, day-to-day issues, challenges, etc.
Qualifications
- 1-3 years of tech experience supporting a wireless network
- Experience remotely supporting end users
- Basic knowledge of wireless hardware
- Strong customer service background
Resume Submission
E-mail resumes to: careers@wanderingwifi.comNo Recruiters
No phone calls please
