There is no doubt that mobility is becoming a necessity in both the personal computing segment and the business arena. Mobility is fast becoming the norm and the days of being chained to a desk to do a job are fast becoming the past. As a result, a whole new host of mobile services are required of today’s businesses. Supporting these mobile services can mean a significant amount of time and money for your organization.

Key challenges include:

• On-going support of remote sites
• Limited local IT resources
• Constant education of a fluid workforce
• Difficulty managing firmware patches and updates
• Lack of corporate discipline
• Isolated nature of distribution centers

AirWatchTM provides remote diagnostic tools that are able to analyze devices in the field and automatically identify potential problem areas. The time-savings created by these tools are significant; with these tools, a support person can determine the cause of the problem in less than a minute as opposed to spending several hours to troubleshoot problems. In fact, the AirWatch solution delivers as much as a 35 percent reduction in helpdesk and support costs for mobile devices. The solution’s Interactive Support functionality:

• Enables remote control of mobile devices for troubleshooting, repairing and training purposes.
• Features an integrated ticketing system for real-time case tracking with return-to-vendor capabilities.
• Interfaces to third party Help Desk solutions.
• Provides customer portals for transparent views of network status, tickets, and resolution.
• Offers a 24/7/365 US-based support staff for optional remote monitoring by Wandering WiFi.